TERMS & CONDITIONS
Effective Date: January 5, 2026
These Terms & Conditions govern the use of services provided by Owl House Creative Agency.
By using our website, submitting information through our forms, booking appointments, or engaging our services, you agree to these Terms.
Business Information
Owl House Creative Agency
2173 Valley View Drive
Courtenay, BC, Canada V9N8L9
Phone: 778-909-6709
Email: [email protected]
Website: www.owlhouseagency.com
Eligibility
You must be at least 18 years old to use our services or submit information through our website or communication systems.
Services
Owl House Creative Agency provides creative, marketing, video production, communications, and related professional services.
Service scope, timelines, deliverables, and pricing may vary by project and will be outlined separately where applicable.
Payments and Billing
We may issue invoices or payment links for services rendered.
Services may include:
One-time payments
Recurring payments
Failure to make payment may result in suspension or termination of services, access, deliverables, or project work until payment obligations are satisfied.
Cancellation and Refund Policy
Cancellations or terminations must be submitted in writing to Owl House Creative Agency.
Upon cancellation, the client may be responsible for payment for:
Completed work
Work already in progress
Costs or liabilities incurred by Owl House Creative Agency as a result of cancellation
Termination becomes effective on the date written notice is received. Work will stop immediately upon receipt of termination notice.
Intellectual Property
All content, materials, creative assets, branding, designs, videos, and related work produced by Owl House Creative Agency remain the intellectual property of Owl House Creative Agency unless otherwise agreed in writing.
Clients are granted a limited, non-transferable license to use approved deliverables for their intended business purposes.
No copying, resale, redistribution, sublicensing, or unauthorized reproduction is permitted without written permission.
Acceptable Use
Users agree not to:
Use our services for unlawful purposes
Attempt unauthorized access to systems or accounts
Submit false or misleading information
Interfere with website or platform functionality
Copy or misuse proprietary content or materials
We reserve the right to suspend or terminate access for violations of these Terms.
SMS Communications
By submitting your phone number through our website, forms, calendars, funnels, surveys, or lead forms, you consent to receive SMS communications from Owl House Creative Agency.
These may include:
Appointment reminders
Follow-ups
Service-related communications
Limited marketing communications where permitted
Message frequency may vary.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Mobile carriers are not liable for delayed or undelivered messages.
Privacy Policy
Your use of our services is also governed by our Privacy Policy.
https://learn.owlhouseagency.com/privacy-page
Disclaimer of Guarantees
We do not guarantee specific business outcomes, marketing results, lead generation performance, revenue increases, or uninterrupted service availability.
All services are provided on an “as is” and “as available” basis.
Limitation of Liability
To the maximum extent permitted by law, Owl House Creative Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website.
Termination
We reserve the right to terminate or suspend access to services, communications, or systems at any time for violations of these Terms, nonpayment, abuse, or unlawful conduct.
Governing Law
These Terms & Conditions shall be governed by the laws of British Columbia, Canada.
Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any updated Terms.
Contact Information
Owl House Creative Agency
2173 Valley View Drive
Courtenay, BC, Canada V9N8L9
[email protected]
778-909-6709